Many parts managers underestimate the business management expertise, combined with parts knowledge, that is required to efficiently operate a parts department.
Author Gary Naples brings twenty years of parts management experience to By the Numbers : Principles of Automotive Parts Management .
This book presents basic parts management principles, along with business and personnel management techniques, in an easy-to-understand format.
Each chapter begins with an illustrative case which describes a typical situation (pertinent to the chapter's theme) that could occur in real-world parts departments.
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