Bis Publishers B.v.

Bis Publishers B.v. - Good services | downe lou

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Service design is a rapidly growing area of interest in design and business management.

There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one.

This book lays out the essential principles for building services that work well for users.

Demystifying what we mean by a good and bad service and describing the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.